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Customer Support

Need help with Moai? Contact us anytime.

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Email Inquiry

Send technical issues or detailed inquiries by email. We reply within 72 business hours.

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FAQ

We've gathered the most frequently asked questions. Find quick answers.

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Download the App

Haven't installed the Moai app yet? Download now to experience AI services.

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Contact Information

Email Support

moai@moai.com
Reply within 72 business hours
Detailed inquiries and technical support

Hours

Weekdays 09:00 - 18:00
Weekends and holidays excluded
For urgent inquiries, please email us

Location

Seoul, Republic of Korea
Operated as an online service
In-person consultations are not available

Service Status

AI Chat Service

Operating normally

App Store

Under review - launching soon

Server Status

All services running normally

Frequently Asked Questions

What is Moai?
Moai is a platform that lets you use various AI services in a single app. Chat with the latest AI models like Claude and ChatGPT, and experience specialized AI services across cooking, health, finance and more.
How do I sign up?
After installing the app, sign up directly with your email or use Apple, Google, or Kakao social login. Sign-up takes just a few minutes.
Are there any usage fees?
Moai's basic AI chat service is currently free. Premium features will be added in the future, and details will be announced in advance.
Which AI models are used?
Moai integrates the latest conversational AI models such as Claude and ChatGPT, leveraging the strengths of each to provide the best AI experience.
Is my personal information protected?
Yes. Moai strictly complies with privacy laws and applies multiple technical security measures including encryption and SSL. See the Privacy Policy for details.
When will the app be released?
App store review is in progress. iOS and Android versions will launch simultaneously soon. Launch news will be shared via the official website and email.
What are specialized AI channels?
AI services specialized in specific domains such as cooking, health, finance, psychology, news, and beauty. Each AI is trained on domain expertise to provide tailored advice.
I want to delete my account
Choose 'Delete Account' from the app settings menu, or email customer support to request deletion. All personal information is removed immediately.

Help Resources

Privacy Policy

See Moai's policy on collecting, using, and storing personal information.

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Terms of Service

Terms and rules for using Moai services.

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Marketing Consent

Consent for receiving event and benefit information.

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Third-Party Disclosure

See the policy on third-party disclosure of personal information.

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User Guide

How to use the main features of the Moai app.

View guide →

Feature Suggestion

Suggest new features or improvements.

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Moai (MOAI)

A platform combining all AI services

A new experience with AI

Customer Support

Policy

Contact

Email: moai@moai.com

Hours: Weekdays 09:00-18:00

Location: Seoul, Republic of Korea

MOAI

Business Registration Number

203-16-65151

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